Consumer terms

Who you are buying from

Kapture Communications Ltd, registered in England and Wales, company number 17160990, registered office Nottingham, United Kingdom. Email studio@thekapture.com.

Business customers commissioning design, production or monthly plan work are covered by our terms of business.

Your order

Before you pay, kapture Studio shows what you are buying, the total price and, for anything that renews, how often and at what price. You then pay on Wix’s secure checkout, where Stripe takes the card. The contract starts when the order is confirmed. Keep the confirmation email: it is your record of the order.

Prices are in pounds sterling and include any VAT we must charge.

Kalendar downloads

• One download: a print-ready PDF of one calendar (one brand name and one year), which you can download again for 30 days. One payment; it does not renew.
• 30-day pass: unlimited calendars for 30 days. One payment; it does not renew.
• Pro: Kalendar downloads are included while your Pro membership is active.

Designing a calendar is free. You check the preview before you pay; the PDF matches it. You are responsible for having the right to use the photos, logos and words you add.

kapture Studio Pro

Pro is a membership that renews until you cancel. Its benefits are listed on the pricing page and on the checkout.

Production credit: the Pro fees you have paid become credit on a kapture production, capped at 12 months of fees, to spend within 24 months of each payment. Credit has no cash value and cannot be exchanged or transferred.

The founding price stays the same for as long as you stay subscribed without a break.

Consultations

Ask a pro books a video call with the studio. Your first 15-minute call is free, and Pro members get one free call each month; a free call is not a purchase. A consultation is paid at the rate shown when you book (£250 an hour today) on Wix’s secure checkout. If you then commission the project it was about, the fee is credited against the project.

Before you pay, you agree to these terms. If the consultation starts within 14 days of booking, you also ask us to start within the 14-day cancellation period (see below). If it starts later, you keep the full 14-day right and nothing more is asked.

You can cancel a consultation at any time before the call for a full refund: email studio@thekapture.com with the booking. No work is done before the call, so there is nothing to pay for. Once the call has taken place, the service is complete and there is no refund for changing your mind.

Plans that renew

A plan that renews says so before you pay, in these words: "Renews monthly at £X until cancelled" (or yearly, as the plan says). We take each payment on the same date each period until you cancel.

Cancel online at any time from My Studio: choose "Cancel plan". Cancelling stops the next renewal; you keep access until the end of the period you have paid for. You can also email us. We will remind you before a yearly plan renews.

If we change a plan’s price, we tell you at least 30 days before it applies, and you can cancel before then.

Your 14-day right to cancel

You can usually cancel an online purchase within 14 days of the day you buy, without giving a reason. For what we sell:

• Kalendar downloads, the pass and Pro are digital content. Checkout asks you to confirm that you want access straight away and that you understand you then lose the right to cancel. Once access starts, the 14-day right ends. You can still cancel a Pro renewal at any time (above).
• Consultations are a service. If one starts within 14 days of booking, checkout asks you to confirm that you want it to go ahead within the cancellation period. Cancel before the call and we refund you in full; once the call has taken place, the right to cancel ends. If it starts more than 14 days after booking, you keep the full right, and checkout says so.

To cancel within the 14 days, email studio@thekapture.com with your name, the order and the words "I cancel my order", or use the model form below. We refund within 14 days of your cancellation, to the payment method you used.

Model cancellation form

To Kapture Communications Ltd, studio@thekapture.com: I hereby give notice that I cancel my contract for the following: [order]. Ordered on [date]. Name: [your name]. Address: [your address]. Date: [today].

If something is wrong

Digital content must be as described, fit for purpose and of satisfactory quality. If a download or a Pro feature is not, we will repair or replace it; if we cannot within a reasonable time, you can have some or all of your money back. Services must be carried out with reasonable care and skill; if not, we will put it right or give you a price reduction. These rights come from the Consumer Rights Act 2015 and are in addition to the 14-day right.

If digital content we supply damages your device or other content, and that happens because we did not use reasonable care and skill, we will repair the damage or pay you compensation.

Using kapture Studio

Your account and what you buy are for you. Do not share your sign-in or resell downloads. Library assets carry their own licences. Anyone under 18 needs a parent or guardian to buy for them.

Our responsibility to you

We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for business losses: our consumer products are for personal use. Nothing here limits our liability for death or personal injury caused by negligence, or for fraud.

Complaints and the law

Tell us at studio@thekapture.com and we will reply within 5 working days. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings there, and you keep the protection of the mandatory consumer law where you live.